Forever 28~

I don’t know how many of you do alert about this matter, but I only noticed it when I received my debit card statement from Public Bank yesterday.

I rarely check my PB Debit Card statement because I only have little money in this account. I just happen to check it yesterday and I found something is wrong in it. I roughly know I have RM120++ in my account but the statement shows I owe them RM26.87! In fact, I just keep my card in my drawer since few months ago! How could this happen to me?

I quickly called to the customer service and told them about my worry.

“Do you use this card for Paypal transaction?” the operators asked me after she checked my statement at her site.

“Yes.” I replied.

Then, she told me that I supposed to get RM100++ (MEGA) bonus (because of using it in Paypal transaction and retail purchase), but the system is not “clever” enough to calculate that bonus (due to Paypal transaction). Apparently, they know this system has defects but still implement it. I feel so unsecured with their service! At the end, I just know this defect happen when customers used PB Debit Card for Paypal transaction. For now being, I cannot use my card for retail purchased but can accept incoming money. However, she promised will report this error and the corrected amount will reflect in next month’s statement. But, why it needs to take a month to settle?

I will advise you to check your recent statement if you are using PB Debit Card (Visa Electron) for Paypal transaction. This is because they are calculating that bonus things for PB Debit Card. Wish you good luck!