Bad experience at Platinum Fitness First Subang Empire
I have been with Fitness First for many years. I am quite happy with their service for all the while, but something happened today that makes me feel so disappointing with their service.

If you have been to Subang Empire Fitness First, you would probably know the changing room space is ridiculously small. Hence, we have to squeeze like a sardine when many people are there. There are many people in the changing room this evening. I put my hand towel on the bench while changing my clothes and prepare for shower. Then, my towel went missing. Perhaps there are too crowded in the changing room and people might mistaken your towel and return to the towel counter. This incident happened to me in the other club and they are fine with it. Hence I just went for shower without any worry.
When I was returning my bath towel to the counter, they couldn’t find my hand towel return back together with the bath towel. Hence I explained the situation to the person politely that it was really crammed in the changing room. The person in-charge said their towels went missing a lot lately; hence they would penalize customers for losing their towel. If they ‘found’ the towel by the day, then they will refund the money to the customer.
Funny, how would they go and FIND the missing towel? He claimed that they would count the number of towels at the end of the day. I tell you, there are A LOT OF towels being used in a day, I don’t think they would find ONE missing towels. And, what if MANY towels were missing on the same day? I don’t have time to argue with them, so I just paid the fine (RM 15).
If I were wanted to steal their towel, I could simply tell a lie that I didn’t request hand towel when I collected my towel. But I chose to be honest and tell them the truth. Then I was being penalized for being honest to them. That makes me feel so disappointing. It is not only for the RM 15 but also the trust between the club and the customer.


